MHI Global Customer Experience Blog

Customer experience training (elearning and in-class) for front line service employees, from contact center agents to tech support reps to field service technicians. Our training modules: > defin­e a cus­tomer expe­ri­ence of value, integrity, and satisfaction; > ensure this cus­tomer expe­ri­ence through employee per­for­mance and orga­ni­za­tional processes; > train­ and moti­vat­e employ­ees to exceed cus­tomers’ expec­ta­tions for service; and > cre­at­e a con­tin­u­ous improve­ment process to increase employee moti­va­tion, cus­tomer sat­is­fac­tion, and com­pany profitability.

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Posts by MHI Global Customer Experience Blog

Six Reasons Customer Service Matters to Your Business

Every business has to work with customers in order to succeed. Therefore, it makes sense that customer service should be a priority.  A call center […]

Three Situations That Call for Excellent Customer Service

A customer service representative must be on the ball at all times. Providing quality service should always be a priority, but certain situations will need […]

When No News is Good News: a 4-Step Approach for Delivering Unwelcome News

“No news is good news” has remained a popular proverb for hundreds of years, meaning we’d all rather hear nothing at all if the alternative […]

Enhance Your Listening Skills – Your Customers Will Thank You

One of the best teammates I ever had was a Level 1 listener. His ability was amazing. It was as though each word was being […]

Impressing Customers with a Great First Impression

We’ve all heard the saying, “You only get one chance to make a first impression.” This is certainly true when working in customer service. Today, […]

What Do Customers Want? 4 Basic Things

One of the most important aims for any business is to expand its loyal customer base. It takes a significant financial investment to acquire new […]

Banking on Facebook to Raise the Level of Your Customer Service Efforts

Remember when you used to have to go into an actual building to get the level of customer service you expect? Those days are long […]

Don’t Act. Connect!

Don’t you hate it when someone puts you on the spot and forces you to feign sincerity? Take this scenario: a customer calls with a […]

May the Force of Omni-Channel Always Be with You

My son’s birthday is in December, and as part of the celebration this year we took him and five friends to see the new Star […]

Caring for Your Customers Even in the Most Difficult Circumstances

Some years ago, I was wrapping up Christmas shopping earlier than usual, and I was feeling good about the progress I’d made. I had one […]

The ROI for Customer Experience Training

This is the time of year that many departments are analyzing their budgets and forecasting about how dollars will be shifted around in the upcoming […]

Equip Your Team for Holiday Tech Support

The countdown has begun. Halloween is a distant memory and Christmas decorations—not to mention commercials—are out in force. It’s nearly impossible to predict every contingency […]

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