Learndot

Our journal of discoveries, interviews and updates. Read on to uncover insights into — and the biggest secrets of — customer education and customer success.

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Posts by Learndot

Success Story: How Chef Uses the Learndot LMS

“We were smitten with Learndot the first time we saw it...” Brian Turner, Director of Learning Strategies at Chef. Here at ServiceRocket, we love helping […]

Advice on Building Your Customer Education Dream Team

Danielle Tomlinson knows a thing or two about building a customer education team. She's successfully lead customer education teams at SAP and Redhat and has […]

6 Steps For Making Training Metrics Actionable By Business Teams

  Customer education plays a crucial role in Customer Success. Training metrics can be a powerful driver of business outcomes because they can be used […]

Build Customer Success with a Killer Customer Education Tech Stack

If you don't have a good customer education tech stack, you can't nail customer success. Your customer education program maps to customer success activities like […]

Webinar Recap: Manage Customer Accounts with Workplace by Facebook

When it comes to onboarding and managing customer relationships, superb organization and communication are paramount. ServiceRocket held a webinar on how to use Workplace by […]

Create a Customer Education Program Focused on Customer Success

Have you ever tried to use new software after going through the initial training on it - and still been confused about how it will […]

New Ways to Engage Learners Outside the Classroom

The stand-alone conference is one way to engage learners outside of the classroom and gather like-minded people for networking and knowledge sharing. This is a […]

Questions Training Managers Should Ask About Customer Success

Customer Success is all about enabling software adoption and helping customers be successful in using your products. Or, as Lincoln Murphy, Customer Success Architect at […]

Bringing The Business Of Customer Education Conference To Pulse 2017 Customer Success Event

Original published February 23, 2017 on Business Wire. PALO ALTO, Calif.--(BUSINESS WIRE)--ServiceRocket, a leader in software adoption, announced today its partnership with Gainsight to co-host […]

How to Align Customer Education with Business Goals

Signups, attendance, and webinar views. Those are just some of the traditional data points learning professionals use to measure their training programs. But what about […]

More Content Marketing Strategies Training Pros Can Steal

We talked a while ago about the content marketing strategies you can steal to help market your training, but are there other strategies you can […]

Two Required Tools for Live Online Learning Engagement

“Hello? Is anyone out there?” I found myself asking while delivering one of my first live online classes. I’m having a “black hole syndrome” moment, […]

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