Learndot

Our journal of discoveries, interviews and updates. Read on to uncover insights into — and the biggest secrets of — customer education and customer success.

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Posts by Learndot

If You Stop Teaching Features, Your Customers Might Actually Learn Something

When your customers say your training is ineffective or you see from reports that product use does not increase following an education intervention, one of […]

Customer Education Leaders Should Put Virtual Reality (VR) on the Radar (Maybe)

(Photo credit: Maurizio Pesce) When I received the opportunity to attend the eLearning Guild's virtual reality (VR) conference, Realities360, in San Jose on July 26 - 28, […]

How to Convert Live Courses into eLearning in 7 Steps

A show of hands out there: how many of you are thinking of converting your live training courses into eLearning? Okay, while I can't see […]

Give Your Education Customers What They Want (Every Time)

It's difficult to know what customers want in general, but this is especially true when it comes to their education needs. Customers say one thing […]

Make Your Customer Training Surveys Customer-Focused

Training surveys are one of THE most used tools in the customer education manager's toolbox. Surveys can impact everything from course design to facilitator hirings. The […]

Improving the Factors That Impact Good Training Experiences

Earlier this week I was talking to a former colleague who's a director in a technology organization, and she recently attended a two-day training session. […]

It's Time To Start Your First Course Development Project in Scrum

This blog post was co-written by Donna Weber and Bill Cushard. You can learn more about Donna on Linkedin and her work at Springboard Solutions.  In this blog, we apply […]

Customer Education Design and Agile a Perfect Fit

Many of today's technology companies use an Agile methodology to develop their software, like Scrum, Adaptive software development (ASD), Crystal Clear methods, and Extreme Programming […]

Give Your Education Customers Want They Want (Every Time)

It's difficult to know what customers want in general, but this is especially true when it comes to their education needs. Customers say one thing […]

How to Plug Course Development Elements into Scrum

This blog post was co-written by Donna Weber and Bill Cushard. You can learn more about Donna on Linkedin and her work at Springboard Solutions.  You should understand the elements […]

Business of Customer Education Conference Recap and Session Audio Recordings

In May 2017, we co-located our Business of Customer Education Conference (BOCE) at the Gainsight Pulse Customer Success Conference. The session audio was recorded, and […]

Five Reasons to Use Scrum for Course Development

This blog post was co-written by Donna Weber and Bill Cushard. You can learn more about Donna on Linkedin and her work at Springboard Solutions.  […]

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