Learndot

Our journal of discoveries, interviews and updates. Read on to uncover insights into — and the biggest secrets of — customer education and customer success.

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Posts by Learndot

Here Are The KPIs Linking Training to Customer Success

MRR. Churn. CPA. ARC. LTV. If you're in the SaaS business, you're familiar with these terms.* Do a quick search for "customer success KPIs" and […]

Building a Brand-New Customer Education Function The Right Way

Last year Gainsight reorganized their post-sales teams to increase customer success. They wanted to put customer success first and designed their organization around customer needs. […]

5 Best Practices Of Customer Education Teams Focused On Customer Success

Customer Education is a critical component for scaling your customer success function and delivering successful customer outcomes. Leveraging education enables your customers to successfully adopt your […]

5 Ways to Adapt Your LMS to Your Brand

In today’s fast-growing software world, a branded LMS is key to your business. It is crucial to create a consistent user experience for your learners, […]

Success Story: How Chef Uses the Learndot LMS

“We were smitten with Learndot the first time we saw it...” Brian Turner, Director of Learning Strategies at Chef. Here at ServiceRocket, we love helping […]

Advice on Building Your Customer Education Dream Team

Danielle Tomlinson knows a thing or two about building a customer education team. She's successfully lead customer education teams at SAP and Redhat and has […]

6 Steps For Making Training Metrics Actionable By Business Teams

  Customer education plays a crucial role in Customer Success. Training metrics can be a powerful driver of business outcomes because they can be used […]

Build Customer Success with a Killer Customer Education Tech Stack

If you don't have a good customer education tech stack, you can't nail customer success. Your customer education program maps to customer success activities like […]

Webinar Recap: Manage Customer Accounts with Workplace by Facebook

When it comes to onboarding and managing customer relationships, superb organization and communication are paramount. ServiceRocket held a webinar on how to use Workplace by […]

Create a Customer Education Program Focused on Customer Success

Have you ever tried to use new software after going through the initial training on it - and still been confused about how it will […]

New Ways to Engage Learners Outside the Classroom

The stand-alone conference is one way to engage learners outside of the classroom and gather like-minded people for networking and knowledge sharing. This is a […]

Questions Training Managers Should Ask About Customer Success

Customer Success is all about enabling software adoption and helping customers be successful in using your products. Or, as Lincoln Murphy, Customer Success Architect at […]

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