Dealing with Difficult People: Handling unhappy customers

Running a business or working in an office, you cannot expect that your work will always be perfect. Mistakes are bound to happen. And when mistakes happen, customers or clients or managers are bound to be unhappy with you. You thus find yourself in an uncomfortable and difficult situation. It is up to you, however, how well you can deal with the situation and handle the difficult people restoring your reputation.

On the last day of his trip, James — or, more accurately, his company — paid extra for a late checkout so that he could stay in his room to be on an important sales call. Knowing that he would need privacy, he hung the Do Not Disturb sign on his door right before the call. Sure enough, 20 minutes into James’ call, there’s a loud knock on his door.

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