Any learning or product administrator can tell you a scary story about a time when glitches, grammar, design, and function served as a foil to their learners. When users are already consumed with other tasks, a digital learning module that functions anything less than flawlessly can seriously reduce motivation. But discovering the right way to do quality assurance can be a time consuming and often frustrating task. Here at ELM, we’ve had our own share of frustration because the thing about quality assurance is: if your product is flawless, you’re done in a day. Otherwise, you have a time-consuming issue.
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