Today we have a guest post from Nancy Friedman, The Telephone Doctor. Nancy Friedman has led ServiceSkills.com and Telephone Doctor® to help over 30,000 organizations improve the Customer Satisfaction Scores (CSat). There are a number of training programs produced by Telephone Doctor in MasteryTCN’s course library.
Today we are going to share some of Nancy’s tips for crafting effective emails. Here is what Nancy has to say:
A recent report estimated that over 300 billion emails are sent each day! Spam messages are jamming in-boxes across the globe and the average business person now gets over 100 emails a day.
While no one denies the obvious productivity gains we’ve realized from the efficiencies of email communication, many people find themselves drowning in all these messages.
Tags: Customer Service Training • email • email communication • Office Culture • Professional Development • writing effective email