I just had such a great Out-Of-Box-Experience. My experience was with a new desk chair, manufactured by SPACE . I ordered it online, so of course, it came needing to be assembled. When I opened the box, I got the usual assortment of parts and fasteners, with one brilliant difference. Instead of the bag o’ fasteners most assemble-yourself stuff comes with, the folks at SPACE put the fasteners and the Allen wrench in a nicely LABELLED blister pack. There was none of the usual scrutiny of a drawing of various screws trying to figure out which one goes where. They included a standard assembly diagram, with the usual steps and arrows for what goes where. But that painful ritual of digging a fastener out of the bag, trying to figure out whether it’s the right one by looking at tiny drawings was eliminated from the process.
Tags: Design • training strategy