What makes someone an exceptional employee? Is it competency in the technical aspects of his or her position? Certainly. Sufficient education? Of course. Soft skills? Absolutely! If every employed person were strong in soft skills, this world would be a much better place. So would your business. Use formal and informal learning techniques to make this happen.
Not to be confused with hard/technical skills, soft skills are character traits. The right character traits give people a professional edge. Also, a workforce rich in soft skills makes for a thriving company. If your organization is weak and underproductive, perhaps your employees are deficient in practical, soft skills.
Soft skills such as writing, interpersonal communication, and time management are often acquired through informal/social learning. (Other soft skills include reading comprehension, professionalism, ability to organize, and active listening.) These skills can be both taught and “caught” via a social Learning Management System (LMS).