It is a truth universally acknowledged in any presentation skills or business writing course that you need to get to know your audience – that way, whatever your message, you can gauge useful things like what they already know, think and feel before you jump into the delicate basis of encouraging them to unlearn some old comfortable behaviours/ knowledge and learn some new behaviours/ knowledge that will only pay off after repeated practice and a few wobbles. So as an L&D professional, hand on heart, how confident are you that you really know your learners well?
Do your learners prefer the bare facts presented as fast as possible or a more interactive, immersive, fun experience that takes longer?
How does this vary according to different subject matters or segments of you organisation?
What do learners expect only face to face and what do they want on their smartphones?