Mind The Skills Gap at Transport for London

Read this case study for 7 takeaways from this award-winning intervention for transforming customer service training at Transport for London.

Transport for London, together with their partner Kallidus, have recently picked up two awards for an immersive blended learning programme, designed to re-skill 5,000 employees in vital ticketing processes and customer service skills.

You can download the full story at the end of this article.

We have included this story in our Evidence for Change collection, as it illustrates how learning innovation has impacted critical customer service KPIs (Key Performance Indicators), such as staff helpfulness and customer satisfaction. 

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