Mind The Skills Gap at Transport for London

Read this case study for 7 takeaways from this award-winning intervention for transforming customer service training at Transport for London.

Transport for London, together with their partner Kallidus, have recently picked up two awards for an immersive blended learning programme, designed to re-skill 5,000 employees in vital ticketing processes and customer service skills.

You can download the full story at the end of this article.

We have included this story in our Evidence for Change collection, as it illustrates how learning innovation has impacted critical customer service KPIs (Key Performance Indicators), such as staff helpfulness and customer satisfaction. 

Read the full story by

RELATED READS
getAbstract's Review of Embracing Change Scores 8/10 2015 Online Report Card – Tracking Online Education in the United States

From our Network

eACH Conference

4 Ways Gamification Makes Training More Effective

3 Ways To Make Your LMS More Relevant With External Content

4 Challenges For eLearning Developers

8 Tips To Create Aesthetically Appealing eLearning On Budget