A new online course has been released as a response to the need for universities to better serve their students, or face penalties such as students having their course fees fully refunded.
Under new UK Government legislation, Higher Education institutions must comply with consumer protection law and meeting the standards defined by the Competition and Markets Authority.
Since the introduction of new Consumer rights legislation in 2015, students are now recognised in law as “Consumers” and as such are afforded the same protection as any consumer entering into a contract to purchase goods or services.
In addition to the rights of the consumer, the legislation also places obligations upon the universities. The legislation sets out minimum standards that apply to various aspects of an Higher Education provider’s dealings with students, for example in relation to information provision, complaint handling and the requirement of fairness for terms and conditions.