Outstanding Customer Service—Old and New Approaches

In the mid twentieth century, sales staff (now more commonly known as “sales associates”) were trained to attend to customers’ individual needs and if required, to take as much time as required to ensure their customers were finding everything needed.  But is old-style customer service really a thing of the past? And if not, how can new technologies be used to support the revival of customer service excellence?

Read the full story by

Tags:

RELATED READS
Image for 7 Reasons Social Media Boosts Social Learning7 Reasons Social Media Boosts Social Learning Image for Should Marketing or Customer Success Own Your Online Training Program?Should Marketing or Customer Success Own Your Online Training Program?

From our Network

eLearning Course Evaluation: A Guide For eLearning Professionals

How To Improve Student Outcomes By Adopting Nudges

Design Harmony: Have You Mastered It?

5 Top Tips For Marketing An eLearning Event

6 eLearning Content Chunking Strategies To Apply In Instructional Design