Outstanding Customer Service—Old and New Approaches

In the mid twentieth century, sales staff (now more commonly known as “sales associates”) were trained to attend to customers’ individual needs and if required, to take as much time as required to ensure their customers were finding everything needed.  But is old-style customer service really a thing of the past? And if not, how can new technologies be used to support the revival of customer service excellence?

Read the full story by

Tags:

RELATED READS
7 Reasons Social Media Boosts Social Learning Should Marketing or Customer Success Own Your Online Training Program?

From our Network

eACH Conference

4 Ways Gamification Makes Training More Effective

3 Ways To Make Your LMS More Relevant With External Content

4 Challenges For eLearning Developers

8 Tips To Create Aesthetically Appealing eLearning On Budget