Retail environments are tough training ground for employees. Point of sale (POS) systems are complex, difficult to learn and constantly changing. Yet it cannot be ignored; training on a POS system is critical. It's one thing to have technology challenges in the workplace but quite another to have your system give you trouble when there are six angry customers standing in line. It’s not pretty. From a management point of view the worst-case scenario is having those irate customers give up and leave, taking their stories of poor service with them. Scary stuff--but it doesn't have to be.
Tags: corporate training • elearning • Point of sale • POS • POS training • retail • Sales • Totara • training