Handling difficult people at work is one of the most challenging tasks that a manager faces from day to day. An organization cannot work well if there is a disturbing element that keeps distracting everyone else from their work. More and more of the manager’s time is spent on people issues rather than productivity if difficult people are not handled efficiently.
Over the course of a management career, you will deal with many employee challenges. One especially difficult challenge faced by Mike Sisco, founder and director of a top IT company in the US, makes an interesting “case study”. The employee in question was abusing others, both teammates and clients, and was not producing at a level expected for the position.
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