Optimizing after sales service

Manufacturers from John Deere to Rolls Royce now make ever larger chunks of revenue from servicing the machinery they sell rather than the machinery itself.  […]

Customer service and sales are converging

When functions such as customer service and sales are out of sync, it’s hard to impress consumers or create lasting client relationships. Employees across departments […]

Why the customer’s always right – finding the value

There’s an old saying in the customer service industry. ‘Give someone a good experience, and they’ll tell twenty people, give them a bad experience, and […]

B2B sales strategies rely on new best practices

Making the big sale is an eternal B2B goal, but methods have changed in recent years. Making the big sale is a skill that can […]

Training Manager Frustrations: The Customer Service Solution

Training Manager Frustrations: The Customer Service Solution A post written by Debbie Weltmer Everyone wants to receive good customer service and every company would like […]

Making your Implementation Execution as Successful as Hamilton: An American Musical

Making your Implementation Execution as Successful as Hamilton: An American Musical Blog #2 Customer Service Excellence during Implementation In my last article I shared how […]

7 ways to build strong customer relationships

Every February, we all spend a little extra time thinking about our relationships. For many of you, this means hitting up the local flower shop […]

How Learning Management Systems Can Solve Customer Service Problems in Retail

For retail managers everywhere, the phrase “The customer’s always right,” is a common theme throughout the workday. After all, without happy customers, how much of […]

Customer Experience Case Study

Have you been tasked to come up with a way to change the culture in your organization? If you have been in a position to […]

Making your Implementation Execution as Successful as Hamilton: An American Musical

Making your Implementation Execution as Successful as Hamilton: An American Musical Blog #2 Customer Service Excellence during Implementation In my last article I shared how […]

How to Get the Best Out of Your Customer Service Team

Proper procedures may be the foundation to a successful customer experience, but they are nothing without the group of people who are performing them. According […]

Improving Customer Satisfaction Starts with Simple Skills

Customer satisfaction is key to running a thriving business, and customers know that they are valuable to you. Are your employees displaying the kind of […]

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