Webinar Recap: Manage Customer Accounts with Workplace by Facebook

When it comes to onboarding and managing customer relationships, superb organization and communication are paramount. ServiceRocket held a webinar on how to use Workplace by […]

Create a Customer Education Program Focused on Customer Success

Have you ever tried to use new software after going through the initial training on it - and still been confused about how it will […]

Client Success Story: Tricycle Online Courses for Buddhist Teachings

Tricycle, a not-for-profit educational organization founded in 1990, is working with Thought Industries to make Buddhist teachings and practices broadly available. By migrating from a […]

Ask a CSM: Q&A With Levy Sinyor, LinkPoint360

In this edition of our Ask a CSM series, we're chatting with Levy Sinyor, Customer Success Manager at LinkPoint360.

Questions Training Managers Should Ask About Customer Success

Customer Success is all about enabling software adoption and helping customers be successful in using your products. Or, as Lincoln Murphy, Customer Success Architect at […]

Bringing The Business Of Customer Education Conference To Pulse 2017 Customer Success Event

Original published February 23, 2017 on Business Wire. PALO ALTO, Calif.--(BUSINESS WIRE)--ServiceRocket, a leader in software adoption, announced today its partnership with Gainsight to co-host […]

Effective Training Inspires Customer Loyalty

We know that online training leads to more educated and engaged clients. And we know that clients that are educated and engaged are more loyal customers. […]

Ask a CSM: Q&A With Corey Spivey, Box

In this edition of our Ask a CSM series, we're chatting with Corey Spivey, Sr. Customer Success Manager at Box.

7 ways to build strong customer relationships

Every February, we all spend a little extra time thinking about our relationships. For many of you, this means hitting up the local flower shop […]

Ask a CSM: Q&A With Taylor Toohey, InVision

In this edition of our Ask a CSM series, we're chatting with Taylor Toohey, Customer Success Manager at InVision.

Ask a CSM: Q&A With James Kaiser, Moz

In this edition of our Ask a CSM series, we're chatting with James Kaiser, Customer Success Manager at Moz.

4 Tips for Creating Onboarding Content

Onboarding content is often an afterthought. Customer Success Managers or Onboarding Specialists will walk customers through a product in a live training, and the information […]