Building a Business Case for Customer Training: Outline Your Pain Points

We recently released the eBook "Building a Business Case for Customer Training." In this post, we will be sharing the first step to build an […]

Educating the Customer: Boost Engagement, Retention, Customer Success

Organizations engaged in online learning spend a lot of time building their learning platforms and creating learning content with a certain goal in mind: boost […]

Training Tips: Showing the Value of Training to Others in the Company

In this week's edition of our Training Tips series, we asked Training, Marketing, and Customer Success Managers to answer the question, "How do you show […]

Ask a CSM: Q&A With Cherise Thielen, PayScale

In this edition of our Ask a CSM series, we're chatting with Cherise Thielen, Customer Success Manager at PayScale.

4 Onboarding Mistakes & How to Avoid Them

*This post was originally published on the Amity blog. View the original post here.  Let’s say your sales team closes a huge deal. Then one […]

How Groove made $120,679 online course sales in 5 days

Is it possible to earn $120,679 on your first online course, in just 5 days? According to Groove, one of our 5,000+ customers, yes — it’s totally possible, […]

Training Tips: What's The One Tool You Can't Live Without?

We're excited to introduce our new blog series, Training Tips! We asked Training, Marketing, and Customer Success Managers what some of their best practices are […]

Build Customer Success with a Killer Customer Education Tech Stack

If you don't have a good customer education tech stack, you can't nail customer success. Your customer education program maps to customer success activities like […]

Webinar Recap: Manage Customer Accounts with Workplace by Facebook

When it comes to onboarding and managing customer relationships, superb organization and communication are paramount. ServiceRocket held a webinar on how to use Workplace by […]

Create a Customer Education Program Focused on Customer Success

Have you ever tried to use new software after going through the initial training on it - and still been confused about how it will […]

Client Success Story: Tricycle Online Courses for Buddhist Teachings

Tricycle, a not-for-profit educational organization founded in 1990, is working with Thought Industries to make Buddhist teachings and practices broadly available. By migrating from a […]

Ask a CSM: Q&A With Levy Sinyor, LinkPoint360

In this edition of our Ask a CSM series, we're chatting with Levy Sinyor, Customer Success Manager at LinkPoint360.