When it comes to onboarding and managing customer relationships, superb organization and communication are paramount. ServiceRocket held a webinar on how to use Workplace by […]
Have you ever tried to use new software after going through the initial training on it - and still been confused about how it will […]
Tricycle, a not-for-profit educational organization founded in 1990, is working with Thought Industries to make Buddhist teachings and practices broadly available. By migrating from a […]
In this edition of our Ask a CSM series, we're chatting with Levy Sinyor, Customer Success Manager at LinkPoint360.
Customer Success is all about enabling software adoption and helping customers be successful in using your products. Or, as Lincoln Murphy, Customer Success Architect at […]
Original published February 23, 2017 on Business Wire. PALO ALTO, Calif.--(BUSINESS WIRE)--ServiceRocket, a leader in software adoption, announced today its partnership with Gainsight to co-host […]
We know that online training leads to more educated and engaged clients. And we know that clients that are educated and engaged are more loyal customers. […]
In this edition of our Ask a CSM series, we're chatting with Corey Spivey, Sr. Customer Success Manager at Box.
Every February, we all spend a little extra time thinking about our relationships. For many of you, this means hitting up the local flower shop […]
In this edition of our Ask a CSM series, we're chatting with Taylor Toohey, Customer Success Manager at InVision.
In this edition of our Ask a CSM series, we're chatting with James Kaiser, Customer Success Manager at Moz.
Onboarding content is often an afterthought. Customer Success Managers or Onboarding Specialists will walk customers through a product in a live training, and the information […]