The Art of Working with Subject Matter Experts: Techniques and Best Practices

The success of a custom eLearning project is frequently attributed to good instructional design, programming, and graphic design. However, in our experience, a critical component in the success of an eLearning project is the availability and support of Subject Matter Experts (SMEs) Our experience of developing over 50 eLearning projects, over the past three years, has shown that projects that have consistent SME support almost always meet milestones, scope, and budget. Over the years, we have developed a few best practices to manage SME expectations and keep them engaged through the eLearning project lifecycle. 

1. Identify the right SME
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