There’s Always Next Year Comcast (How Can eLearning Fix Bad Customer Service)

The latest numbers from Temkin Ratings are in, and it doesn’t look great for Comcast. Out of the 293 companies that were included in the customer service ratings poll, Comcast TV service ranked 291st, and Comcast Internet service squeaked by at 289th.

But here’s the thing: When it comes to customer service, TV and internet service providers are consistently ranked the lowest for experience and satisfaction—even worse than airlines and insurance companies, which rank third and fourth for disappointing industry-wide customer service. So what’s the deal? Are consumers just doomed to wait on hold and receive bad service?

We hope not. And, were insurance companies, airlines, and TV and Internet service providers willing to address the main pain points affecting customers via eLearning, they could be on their way up the ratings scale.

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