Training environment vs. simulations for IT training — and how to get it right

When designing training for new software users, a question that will inevitably arise is: Should you go for simulations or for the training environment?

This is always an interesting topic. And nothing yells out in-experience when it comes to this decision.

Over the past 10 years I have had the pleasure of designing and implementing training solutions for numerous software roll-out — both large and small scale — and the topic of training environment always comes up… All I can say every time this happens is Run! Run as fast as you can!.

Don’t get me wrong, I don’t think that having a training environment is a bad thing. In fact, for over four years, I ran a training department that had a robust training environment. My team delivered hands-on instructor-led training, and then provided a play-pen version of the environment for learners to log in — in their own time.

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