Training Manager Frustrations: The Customer Service Solution

Training Manager Frustrations: The Customer Service Solution

A post written by Debbie Weltmer

Everyone wants to receive good customer service and every company would like to think they offer acceptable to great customer service. Yet we all have horror stories of disappointing service we’ve experienced. Online rants and YouTube videos of abysmal service are shared with ghoulish delight and a company’s reputation can take a nose dive as a result of one bad service encounter being uploaded to the web, tweeted, or shared via alternative social media posts or reposts. It’s every service manager’s worst nightmare. 

And yet good customer service should never be a company’s goal.
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