Performance support can essentially be defined as giving your training programs a hands-on personal trainer to achieve business results. Smart organizations have discovered that they can complement and amplify their investments in training by offering their employees support to perform successfully on the job. Performance support enables learning at the time of need by embedding learning into the context of an individual’s work to help solve a specific business problem.
The complexities of the world today have made knowledge intensity a part of our daily working reality. Employees need access to continually evolving, just in time tools and on-demand information in order to do their jobs well. This means that the line between working and learning is disappearing. Business demands that employees can execute in increasing ambiguity and execute quickly.