What the United Airlines Fiasco Should Teach Us About Business Acumen

As a human being first and a frequent flyer second, I was shocked like everyone else by the images and story this week about the passenger who was physically removed from the United flight for refusing to give up his seat.  By now we all know the backstory of how United oversold the flight, asked for paid volunteers, used an “algorithm” to pick 4 random passengers when there weren’t volunteers, and then called the police to physically remove Dr. Dao.

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