10 Customer Service Training Ideas

Customer experience can greatly impact a company in so many ways, both positive and negative. To give you more context on how valuable customer experience is, a study conducted by Salesforce found that 84% of customers value a company’s customer service as much as its products.

But, good customer service is easier said than done. Another report indicates that around 55% of agents need better training in order to perform well at work. This highlights the importance of proper customer service training and how it can help equip agents with the right knowledge and skills that they’ll need to have successful interactions with customers.

In this article, we’ll discuss customer service training ideas that you can use to boost your team’s overall performance and provide positive experiences for your customers.

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