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Whenever an employee is hired, onboarding is standard practice. Throughout their time in your company, training is important to keep your employees’ knowledge up to date with the updated regulations, best practices, and qualifications. 

But – even if your employees are up-to-date on their training – how do you assess if your employees have actually learned the necessary takeaways from their training? 

If employees fail to pick up vital information then chances are, they won’t be able to do their tasks properly. 

Say, when working in retail, your employee is not aware of the protocols when handling customer complaints. As a customer-facing employee, handling customer complaints is a vital part of their job since your store relies on customers’ repeat business. If your employee doesn’t know the protocol, a customer complaint that could have easily been fixed might escalate into a screaming match on the sales floor and your valued customer walking out only to never return. 

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