10 Reasons Why you Need to Invest in a Customer Success Community

Did you know that customer service is a key element to the success of your business? According to Gladly’s 2018 Customer Service Expectations Survey, 92% of consumers say they would stop purchasing from a company after three or fewer poor customer service experiences. This statistic alone proves that there could be great value in customer success programs. For example, investing more in to customer experience and customer support will create an army of advocates for your company’s products and services.

 

To get started, you will want to implement a Customer Success Community that will enable customers to grow a deeper connection with your company. The features below will not only wow and benefit your customers, but they will also help you save costs, and increase revenue.  

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