10 workplace violence prevention training courses

Scenario 1:  A silent workspace is interrupted with screams.  Down the hallway, a dispute has developed and two co-workers are exchanging harsh words.  Another co-worker tries to step in and end the problem, but ends up losing their temper and punching one of the other employees.  This leads to total disarray.  Everyone is out of their work stations and standing back gasping, unsure how to respond.

Scenario 2:  An angry customer leans over the counter and starts to punch an employee.  They move away just in time. Another employee sees this happening.  They pause and think:  what do I do?  No one has ever told me how to respond in situations like this.  Panic ensues and the customers scatter.  Other employees stand idly by.

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