2021 Customer Service Training Guide

Have you looked at the contents of your customer service training manual lately? First of all, when was it written or last updated? If it’s been more than a year, it is already outdated.

That’s because the definition of “great customer service” is always evolving. Your employee training needs to evolve with it. If not… well, you know the figures—hundreds of billions lost worldwide, right?

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What is great customer service?

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