3 Issues with Diversity Training (and How to Address Each)

Starbucks recently closed over 8,000 of its American stores to hold a four-hour training session on unconscious biases. The goal was noble, but the efficacy of this exercise remains to be seen. As a way to prompt discussion Starbucks succeeded, but perhaps not as planned. As soon as this anti-bias training was announced, many media organizations and pundits started talking about diversity training. Specifically, they wondered if diversity training worked at all. So, the question is: Does diversity and inclusion training really work?

As with other areas of corporate learning, there are pros and cons to any diversity initiative. When done properly (i.e., as an ongoing program that focuses on behaviors and awareness), diversity training does work. Let’s look at some common issues and relevant solutions.

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