With all the information available at our fingertips through the internet, connecting us globally with people who share our interests, society is progressively interacting more and more online. Just think of the last time you did a Google search for information. I bet one or more of the top results came from a message board or discussion forum for an online community, where someone else was seeking answers from their peers on a similar topic?
Just as we are seeing more organizations delivering education and certification programs through online Learning Management Systems, there is a growing expectation for organizations to be able to communicate and share knowledge with their customers, members, or employees efficiently and expertly online. They do this through a variety of platforms including websites, social media, email, and increasingly through online communities.
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