3 Ways to Improve Customer Training and Reduce Churn

SaaS businesses understand the value of customer training and customer retention. That’s why so many have invested in customer success teams to improve the onboarding experience and help reduce churn. According to Forrester principal analyst, TJ Keitt, customer success went mainstream in 2018, with 44,000 Customer Success Manager (CSM) roles posted on LinkedIn alone, a 560% increase in the number of postings year-over-year.