3 Weeks Later: Business Outcomes of the United Airlines Fiasco

Three weeks ago I wrote a blog called “What the United Airlines Fiasco Should Teach us about Business Acumen” in response to the unfortunate incident involving the passenger who was forcibly removed from an oversold flight.  In the blog I shared some ideas, insights, and lessons learned through the lenses of Business Acumen and Business Leadership skills that are required for company success.  During these past three weeks the blog has become one of the most popular blogs we’ve ever published and I have received feedback and comments every day since.  Because of this activity, I think it’s worthwhile to reflect on what has transpired since the incident and share the comments and reactions for additional learnings and application.  Below are several random but connected thoughts that I hope can enhance your ability to learn from the situation and improve and build upon your business leadership and business acumen skill set.

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