4 Ways Contact Center Agents can Build Customer Loyalty

Here’s what we know about customers and your business’s bottom line: retaining existing customers is less expensive than wooing new ones.  How do businesses keep their customers loyal to their brand or product? By providing quality customer experiences that incentivize customers to stick with you. According to an article in Harvard Business Review, you don’t have to do a dog and pony show to satisfy customers, you simply must ensure you’re not providing them with negative customer experiences and giving them reasons to defect.

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