Over the last year and a half, organizations have been making changes to their products and services to better meet evolving customer needs. Product training programs have long been an effective tool to help employees learn about new products and features. In addition, having the ability to answer any questions is critical to delivering quality customer service. However, L&D trends and strategies have also recently changed. As a result, many of the more traditional training strategies and methods are no longer effective. To help you navigate the shifting learning landscape, we have shared the top 4 ways you can improve product training programs for 2021 and beyond.
Develop Role-Based Learning Journeys
Tags: Blog • Product knowledge • Product Knowledge Training • Product Training