5 Best Practices Of Customer Education Teams Focused On Customer Success

Customer Education is a critical component for scaling your customer success function and delivering successful customer outcomes. Leveraging education enables your customers to successfully adopt your product and achieve the goals they identified during the sales cycle. This is the pathway to increased customer retention, expansion and reduced churn. Here are five best practices drawn from software companies who are leading the way in delivering Customer Education focused on customer success. 

1. Make customer education data actionable across your organization like Gainsight

Increase customer renewals & expansions

Reduce support tickets

Speed up time to value during onboarding

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