6 Retail staff training ideas

Training retail staff presents particular challenges. When staff are trained on the job, it usually reduces the operational capacity of an existing member of staff and the customer experience becomes sub-optimal. For large retail chains, there’ll be periodical requirements to train all existing staff in new products, display layouts and policies. All of these are complicated by having staff distributed haphazardly over a region, country or even the globe. Ed App’s retail clients know about these issues all too well and based on their experiences and requirements we can offer the following retail staff training ideas.

6 Retail staff training ideas• Use mobile-based distribution

Even if you have an existing Learning Management System (LMS) employing a mobile-focused LMS with built-in rapid authoring tool can help you dramatically. Smartphone ownership is near-ubiquitous nowadays so distributing microlessons to learners’ own devices makes a lot of sense – they can do training in their own time at their own pace. Some of our clients allow a few hours for doing this training and compensate accordingly.

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