7 Tips for Training-Sensitive Subject Matter Online

Training-sensitive subject matter can be tricky, and taking it online without a facilitator to provide context and answer questions and the challenge is even greater. Sensitive subject matter includes matters of hearts, minds, and beliefs, such as mental health, harassment, bullying, discrimination and cultural competence.

Explore our 7 tips for effectively delivering sensitive subject matter through eLearning in a relatable and diplomatic manner.

1. Form an emotional connection.

Generating an immediate emotional connection is vital to engage learners with sensitive subject matter. Content should be presented in a relevant and relatable context that clearly states the “why” of participating in the training and “how” the information links to daily work. Creating an emotional hook can be achieved through clever use of written or audio-narrated anecdotes or videos of real employee stories where appropriate. Once your learners are engaged and emotionally connected, you can then deliver learning messages, confident that they will be retained.

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