8 Skills That Are Often Overlooked In Customer Service Online Training
Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I highlight 8 skills that are often overlooked in customer service online training.
Customer Service Training: 8 Overlooked Skills To ConsiderYour customer service staff deals with any number of challenges every day, ranging from customer complaints to product returns. They may even help troubleshoot common problems to ensure that your consumers get the best possible customer experience. But are you giving them all the support and online training resources they require to get the job done? Below are 8 skills that you should incorporate into your customer service online training course.
Time ManagementTags: Articles • corporate training • customer experience • Customer Service Training • elearning • enterprise learning • learning • learning and development • learning management system
