Does your company have a fleet of delivery trucks or vans? Many do and they employ professional drivers to deliver products to customers and act as an ambassador for your brand and in many cases the face of your company.
But how well are your drivers trained for this job? I am not referring to their ability to drive a truck or safely negotiate a crowded freeway that is taught in driving school when they obtained their CDL. I’m asking about their ability to professionally and effectively interact, to present an outstanding image to your customers so they see you that run a high-quality delivery operation.
Your delivery drivers have a larger impact on your customers than most people realize. Consider the following:
Tags: Custom eLearning • customer service skill training • eLearning Development • eLearning Production