We just launched a podcast. It’s called, Connecting the Dots. It is a podcast about building a SaaS business on learning. Learning from customers and each other. Learning from experiments and experience. Sometimes learning by luck. It will be hosted by Mel Bilge, Manager of customer success at Learndot and me.
We are doing this podcast for three reasons:
To document our journey in building a SaaS business that is focused on helping customers achieve their goals. We don’t know all the answers. We don’t always know what to do. But we do know how to ask questions and then listen. It’s amazing what you can learn about a customer if you just listen. We are playing the long game. We are trying to get better every day. We plan to be better in six months than we are today. Recording our learnings and continuous improvement will be part of that journey. To share and spread our mission, which is
Tags: Customer Education • Customer Success • Podcast