A Success Story: A Leading Fortune 500 Hospitality Company Upgrades Training Materials for More Effective Onboarding

Starwood Hotels and Resorts Worldwide (now part of Marriott) is one of the world’s leading hotel and leisure companies. Starwood management recognized the value of providing focused, comprehensive training to new hires, who generally have no concept of the company’s brands and related customer service expectations. Clarity’s consultant had the expertise needed to assess the existing training materials and recommend appropriate enhancements.

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