Accountability in Team Culture: a Path to Increased Performance

To find out more about how teams can best collaborate together, take a look at our new collection with Patrick Lencioni, best-selling author and member of the CrossKnowledge Faculty

What is accountability? According to the business dictionary, accountability is “the obligation of an individual or organization to account for its activities, accept responsibility for them, and to disclose the results in a transparent manner”. Taking responsibility for one’s action is has a powerful impact on team dynamics, and teammates have to make a habit of holding each other accountable.

However, most team members tend to shy away from holding their peers accountable. For Pat Lencioni, international best seller and expert of team dysfunctions, teams can be able to trust each other, engage in conflict, commit to actions, but still hesitate to hold each other accountable to what they’ve committed to. This is understandable: it’s one thing to disagree with somebody on an issue, but it’s another thing to say “I don’t think you’re doing this well”. It can get very uncomfortable.

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