Addressing complex problems with diversity

Political and business leaders today are faced with a daunting and sometimes bewildering set of challenges: climate change, pandemics, war, supply chain disruptions, inflation, the ‘great resignation’, reputational risks, and many more. Against this background, how can teams be assembled to best achieve business objectives?

We all know the adage that diverse teams excel in problem-solving. However, this proposition must not be misstated or misunderstood. The causal relationship between diversity and problem-solving turns on the difference between complicated problems and complex problems.

Complicated problems have well-defined parameters. Their goal is known; the start and endpoints can be clearly identified. This kind of problem involves sequentially following several discrete steps until the desired end is attained.

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