While we are not one to toot our own horn, we do support pretty well here. We’re humbled by the kind words our customers share with us on a surprisingly regular basis. It makes our day when we hear that “talking to you folks at Rustici about SCORM is like reaching an oasis in the desert” and “you guys definitely set a good example for what support should be.” With that, we felt like it was a good idea to share our core tenets on how we approach customer support since we may do things a little differently.
Be empathetic