AI: Improving Workflow Through Worker Behaviors

The last paragraph of this article by Gigaom offers good advice about AI: look for solution providers that are using AI to help improve workflows based on workers’ behaviors. In my experience, this often means looking beyond solutions that are ready-made for learning. 

Gigaom also identifies four “tectonic shifts” taking place that are driven by the need to provide “greater personalization and efficiency in how we use technology.” The first shift listed is the changing behavior and expectations of Millennials and Gen Z employees. Blah, blah, blah… enough generational stuff! (It’s always been a pet peeve.) Newsflash: The desire for a “consumer-level technologies” that allow for a “quick, efficient, and intuitive” experience is something most workers expect (note I didn’t say employees) regardless of age. Even crotchety old Gen X’ers like me want an online experience that helps us accomplish our work quickly, efficiently, and more intuitively.

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