Alibaba’s virus-beating education app draws Chinese students’ ire

COCO LIU, Nikkei
Alibaba Group Holding’s attempt to promote online education as the coronavirus forces schools across China to remain closed has hit an unexpected barrier: disgruntled, tech-savvy students. Young people vote down DingTalk in protest at having to study during school shutdowns. DingTalk, the tech conglomerates’s messaging app, recently launched e-classes for schools. Now the app is taking a beating in online stores as tens of thousands of students who are angry at having to study despite schools being closed vent their frustrations by giving DingTalk a bad rating. Apps with lower ratings appear lower in searches, potentially hurting download rates.

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