AMA Playbook – Correcting is Out

George Carlin used to do a bit about the differences between football and baseball, making the case that football was the more serious game. Football is played on a precisely marked field which is always the same size. Every baseball park is different. Football is rigidly timed. Baseball can go on forever. In football when you make a mistake you get a penalty. In baseball it’s just an error, whoops!

Every manager wants to create an environment where people feel engaged and focused, but whether or not you are successful depends on how you approach the process. Some managers take the football approach about mistakes and penalties. When a team member does something wrong, they get corrected. Sometimes that comes in the form of a written warning, while other times it comes as a flaming email.

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