The session will explore the challenges and best practices of training in a franchise / extended enterprise environment.
AUSTIN, Texas, June 14, 2022 — David Wentworth, Brandon Hall Group’s Principal Learning and Development Analyst, will join Tammy Olson, Director of Global Curriculum and Training at American Dairy Queen Corp. (ADQ) and Michelle Sullivan, VP of Marketing Communications at Schoox, for a live discussion on Thursday, June 16 at 1:00 PM EDT / 12:00 PM CDT.
In a franchise model, a franchisee’s employees and customers need a standardized, consistent experience, even if restaurants have multiple franchise owners. In a fast-paced, high turnover environment, good training can mean the difference between success and failure.
This session will take a closer look at the ins and outs of training in a franchise environment, as well as the journey American Dairy Queen took to implement a significant operational shift that required an innovative approach and the right tools to deliver training successfully.