I was reading a recent article by Jakob Neilsen, a web usability guru, on Aspects of Design Quality, and realized that his comments on the importance of total user experience apply directly to web conferencing. In the article Neilsen states, “We can liken a website’s user experience to the metaphorical chain that’s no stronger than its weakest link. If any one usability attribute fails, the overall user experience is compromised and many users will fail.”
The user experience in a web conference should be though of in an integrated manner as well. From the registration process, to the delivery of the content to the post-event evaluation, the user should expect a smooth progression. Looking at a web conference from a more holistic point of view, rather than just focusing on the material to be shared, will ensure a high quality web conference.
Tags: online facilitation