An office manager without an office: Good customer, good customer service

What do a pandemic, a weeping coffee maker and customer service have in common? A lot actually.

I recently celebrated an important anniversary here at Rustici. No, it’s not my work-iversary or even a personal one. I celebrated the one year anniversary of “The Event That Shall Not Be Named.” And learned that, sometimes, very small things can turn into disasters when they’re left unattended.

Like many offices, Rustici was working from home in July 2020. In the ultimate betrayal by our favorite appliance — we have a deep love and respect for coffee — the water line to our upstairs coffee maker sprung a leak at a time when no one was in the office to notice.