And Listen

Listening is a vital skill.  It’s something that made my mother very popular, because she listened, remembered, and asked about whatever you said the next time you saw her. She cared, and it showed. I wish I was as good a listener!  But it’s critical to really listen (or as some have it, not just listen, but hear).

It’s part of a skillset necessary to innovate. Innovation can be about problem-solving, and design thinking has it that it’s really about problem-finding.  That is, you want to understand the real problem first.  And to really understand the problem, the initial divergence, is to listen. It is listening to people, but also signals in general, what the data tells you.

And so, listening is an important part of communicating and collaborating.  We need to hear what’s being said (and maybe even what’s not being said), to truly hear. And we likely will need to ask, as well.  This is good, because it shows we’re paying attention.  Talking is speaking and listening.

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