Assessing Learner Confidence in Training Modules

Consider the following scenario: A new hire has just completed all onboarding training and the assessments confirm that he’s a star. You send him to the front lines with great expectations. Unfortunately, when potential clients ask specific questions, he is unable to remember many of the product details he learned during training. He achieves few leads and no new clients. What happened? He breezed through training, right? 

The reality is that many employees know more about how to pass a test and progress through training than they know how to internalize and access applicable knowledge. In other words, they easily pass assessments but are sorely lacking in a real-world situations. 

Before you consider this scenario a rare event, remember there is an entire test-passing industry teaching students how to look at exams solely as a point system, as opposed to an opportunity to measure their actual knowledge. One of the techniques is how to make guesses. An employee that knows how to guess well can pass nearly any training module, but he will likely be totally unprepared for the job. 

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